Crusado Document Upload: Format and Size Rules
Successfully uploading your verification documents is a crucial step for any player at Crusado casino. This guide provides a clear, step-by-step walkthrough of the process, detailing the exact format and size requirements to ensure your submission is approved quickly, allowing you to focus on claiming your Crusado bonus and enjoying your games without delay.
Why Crusado Requires Document Verification
Like all reputable online gaming platforms, Crusado is legally obligated to verify the identity of its players. This Know Your Customer (KYC) process is a standard security measure designed to prevent fraud, money laundering, and underage gambling. It also protects your account from unauthorized access. Completing this process is mandatory before you can process any withdrawals, even if you’ve used a Crusado no deposit offer to play. The verification team typically reviews submissions within 24-48 hours.
Accepted Document Types and Specifications
You will need to provide clear, color copies of specific documents. Blurry, black-and-white, or cropped images will be rejected. The maximum file size for any upload is 8MB. Below is a table of the accepted file formats and the specific documents they apply to.
| Document Purpose | Accepted Formats | Key Requirements |
|---|---|---|
| Proof of Identity (POI) | JPG, PNG, PDF | Passport, driver’s license, or national ID card. All four corners must be visible. |
| Proof of Address (POA) | JPG, PNG, PDF | Utility bill, bank statement, or tax document issued within the last 3 months. |
| Proof of Payment Method | JPG, PNG | For cards, show the first 6 and last 4 digits only; obscure the middle numbers and CVV. |
Step-by-Step Upload Guide
Follow these steps carefully to upload your documents to your Crusado account.
- Log in to your Crusado casino account and navigate to your account settings or ‘Verification’ section.
- Select the type of document you are uploading (e.g., Proof of Identity).
- Click the ‘Upload’ button and locate the file on your computer or smartphone.
- Ensure the document is clear and legible before confirming the upload.
- Repeat the process for any additional required documents.
- Submit all documents for review. You will receive a confirmation email.
Common Problems and Troubleshooting
Most delays are caused by easily avoidable issues. If your documents are rejected, check for these common mistakes:
- File Size Too Large: Compress the image using free online tools if it exceeds 8MB.
- Blurry or Unreadable Image: Ensure good lighting and focus when taking a picture.
- Expired Document: Your ID and proof of address must be current and valid.
- Incomplete Document: For a proof of address, the entire document must be shown, not a cropped section.
- Wrong Document Type: A mobile phone bill is often not accepted for proof of address; use a utility bill or bank statement instead.
If you encounter a persistent issue, the best course of action is to contact the support team at Crusado directly for assistance.
What Happens After You Upload
Once submitted, the Crusado verification team will review your documents. You can usually check the status in your account dashboard. Approval times can vary but often occur within a business day. You will receive a notification via email once your account has been successfully verified. Only after this point will withdrawal requests be processed. It’s highly recommended to complete this process immediately after registration, especially if you intend to use a Crusado promo code, as you will need to be verified to withdraw any associated winnings.
Security and Data Protection
You can rest assured that Crusado employs robust encryption technology to protect all submitted documents. Your sensitive data is stored securely and is only used for regulatory verification purposes and account security. It is never shared with third parties for marketing. Completing this process not only unlocks full account functionality, including withdrawals and access to promotions like Crusado free spins, but also significantly enhances the safety of your funds and personal information.